Greetings Trovians!

Welcome to the Bug Report Forum! We want to give you a place to go to report things that aren't working like they should.

Here is a template to use, just to let you know the kind of info that is helpful for us. While you may not be able to provide extensive details in all categories, the more info you can provide, the more quickly we can pin down and squash those bugs.

Reporting a Bug:
Search these forums to see if your issue has already been reported. If it has add your comment to that thread. If it hasn't, make sure you post 1 bug per report. A single thread with a generic title that lists a string of bugs is not going to be easy to track down and sort through.

Title your thread something related to the specifics of the bug you're reporting. Be as specific as possible.
  • Time: When did this happen? Give as specific a timeframe as possible. If it's always bugged, that's helpful too, so you can just say that.
  • Context: Where did you find this bug? Was it in a specific biome? Which? A specific lair? Which? If the bug is with a costume, which specific costume? The more details you provide, the more quickly we'll be able to replicate the issue.
  • Game Details: What are the name(s) of any involved quest/badges/item/clubs? Please attempt to provide exact names as shown in-game.
  • Character Details: What level is your character? What class is your character?
  • Expected: In one sentence what did you expect to happen? Example: I summoned my mount and expected to spawn Slow Sebastion.
  • Observed: In one sentence what happened instead? Example: My character threw a bomb.
  • Repro Steps: Most importantly, if possible, please include a list of specific steps we can take to reproduce this issue on our end. These steps need to be something we can reproduce on a new character, not isolated to your character only.
  • Image/Video Documentation: Often the most useful information we can get for bugs will be screenshots or video documentation of the bug occurring. These can be uploaded to 3rd party websites (youtube/imgur) and you just have to include the link to them.

Bug Report Example:

Time: Friday, October 12th, at 3:30 PM GMT
Context: I pressed H to teleport back to the Hub after defeating the Daughter of the Moon
Expected: I expected to end up back in the Hub
Observed: Instead, I drank a potion.
Repro Steps:
1. Go to Shadow Tower.
2. Press H to teleport to Hub.
3. Watch as character drinks a potion.