To report a player violating the Code of Conduct, please start by visiting the gamigo support website at https://support.gamigo.com/. Submit a request and select the game as Trove, and for the type of issue set as report a player.

For in-game reports please include:
  1. Reported player's username in game.
  2. Platform (PC/PS4/Xbox One) and Region (NA/EU).
  3. Time and date of when the reportable action occurred.
  4. Description of the reportable action taking place.
  5. Image Screenshot - A full screen in-game screenshot with quality visible enough to read player name, text, and reportable actions beings taken and is not modified or zoomed in. You can include an additional image of just the reported discussion to make it easier to identify, but a full screen screenshot is still required to confirm the actions and the game being played.
    Screenshots used for reporting must show the entire game and can not be altered or cut off. For example, images that are zoomed in, cut off, taken with a phone, do not show the complete game, are obstructed from viewing important things (like time, date, server, names, chat), or have written or circled areas drawn over them will not be accepted as evidence.
  6. Video recording - A full screen in-game video footage with quality visible enough to read player name, text, and reportable actions beings taken. Please notify in the description what minute and second the incident occurs and try to keep the overall video short (1-5 minutes). This video can not be sped up, visually modified, or partially showing the game in order to be properly reviewed. The video file being submitted must be uploaded through our support ticket page.

Examples of when an image or video is needed in a player report:
  • An example of when an image screenshot is enough criteria needed is when a player’s name or chat messages contain offensive text, names, or language even if they are trying to avoid chat filters. Images are necessary when concerning, but not limited to, the use of inappropriate names, harassment, advertising services or websites for accounts/currency/items transactions for real world money, dev/staff impersonation, distributing cheats, or phishing.
  • An example of when a video is additionally needed is when a player is hacking or using an outside program that causes their character to automate playing, speed hack, or teleport in ways that are not normal in game. Just an image will not be enough evidence to support this sort of claim, so please record a video of this instance to report these actions. Videos are necessary when concerning, but not limited to, the use of unfair play by using third-party programs, botting, hacking, bug exploitation, or any other method to gain an unintended advantage.

How to create a screenshot:
For PC, press F12 or type /screenshot to capture a screenshot saved in your Trove folder (C:\Users\username\Documents\Trove).

For Xbox One, press the Xbox button to open the guide, and then select the Y button to capture a screenshot. To access your saved Xbox One captures on PC, press the Xbox button to open the guide, then go to Capture & share. Select Recent captures > Show all. Select the list view button on the right to display your captures in a list. Select the check box next to the captures you want to upload. Select the Upload to OneDrive button to begin uploading. Sign into OneDrive on your PC to access the files.

For PS4, press the SHARE button, and then select [Save Screenshot]. To view your saved PS4 screenshots, select (Capture Gallery) from the content area. Press the OPTIONS button to sort saved screenshots by name or date, and copy saved screenshots to a USB storage device.

How to create a video:
Video recording - A full screen in-game video footage with quality visible enough to read player name, text, and reportable actions beings taken. Please notify in the description what minute and second the incident occurs and try to keep the overall video short (1-5 minutes). This video can not be sped up, visually modified, or partially showing the game in order to be properly reviewed. The video file being submitted must be uploaded through our support ticket page.

If the file size is too large to submit, we also accept downloadable files through your preferred file sharing websites like Dropbox, PlusTransfer, WeTransfer, etc. to be included in the report submission. Please note that file sharing websites are not affiliated with gamigo and we are not held accountable for any potential harm from using their services, even if listed here.

For video recordings on PC, use a program to record gameplay like Fraps, Bandicam, or Open Broadcast Software. Please note that gamigo is not affiliated with these video recording programs and are not held accountable for any potential harm from using their services.

For video recordings on Xbox One, press the Xbox button to open the guide and then the X button to record the last 30 seconds. For longer recordings (up to 2 minutes), press the View button, then choose a duration. To access your saved Xbox One captures on PC, press the Xbox button to open the guide, then go to Capture & share. Select Recent captures > Show all. Select the list view button on the right to display your captures in a list. Select the check box next to the captures you want to upload. Select the Upload to OneDrive button to begin uploading. Sign into OneDrive on your PC to access the files.

For video recordings on PS4, press the SHARE button to view the last 15 minutes of gameplay automatically recorded. You can then save these videos, edit them on the PS4 in SHAREfactory, upload them to an online service, or save them to an external storage device to share.


In regards to video recordings overall, we take these matters very seriously and for legal reasons have to meet these standards in order correctly issue the appropriate action for reported players. Only including a video link from a YouTube, Twitch, other media channels or external hosting websites are not sufficient enough, as the video will be reviewed and digitally stored when any action is issued upon a reported account in this manner. You can include an additional image or video of the reportable actions to make it easier to identify, but a full screen, unedited video is still required to confirm the actions being taken and the game being played. Thanks for your understanding.

Additional Reminders Regarding Code of Conduct:
  • The reporter (player reporting on someone else) needs to be the one contacting customer support and filing the report. People can not report on behalf of another player. The reporter also should not be performing any questionable actions themselves.
  • If you have already submitted a report, but feel your submission did not meet the requirements listed above, please reply to an existing ticket or submit a new ticket with full information (be sure to include a Dropbox, PlusTransfer, WeTransfer, etc. link for recorded videos).
  • Screenshots used for reporting must show the entire game and can not be altered or cut off. For example, images that are zoomed in, cut off, taken with a phone, do not show the complete game, are obstructed from viewing important things (like time, date, server, names, chat), or have written or circled areas drawn over them will not be accepted as evidence.
  • Do not call out or report players on the forums or other social channels, these should be reported to customer support and will be handled privately. You will receive confirmation on a report being submitted, but there is no confirmation when an account has been actioned upon in this manner.
  • Do not purchase or trust players that are promoting services or websites for selling accounts/currency/items for real world money. These actions are likely a scam and we do not condone these actions. Please report the player to customer support and understand that we are not able to reimburse for any losses from a transaction like this.
  • Reports of misconduct are for in-game actions only, so conversations or actions outside of the game (like Discord messages, Twitch chat discussions) are not actionable by the customer support team. Please report and/or block them on those chat channels being used for that discussion.