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  Click here to go to the first Trove Team post in this thread.   Thread: [Online] Trove Xbox Downtime - December 6th

  1.   Click here to go to the next Trove Team post in this thread.   #1

    [Online] Trove Xbox Downtime - December 6th

    Hello Trovians. We have brought Trove Xbox offline while we investigate the issues that are being reported this morning.

    Any updates or ETAs will be posted in this thread.

    Thank you for your patience as we work hard to bring the servers back online.

  2.   Click here to go to the next Trove Team post in this thread.   #2
    Update 1: We have found what we believe to be the issue and are moving forward with a fix. We do not have an ETA for when Trove Xbox will be brought back online at this time.

  3.   Click here to go to the next Trove Team post in this thread.   #3
    Update 2: We are currently working on getting a fix deployed to Trove Xbox. Once the deploy finishes we will perform tests to ensure that everything is back to working as we expect. We do not have an ETA at this time.

  4.   Click here to go to the next Trove Team post in this thread.   #4
    Update 3: We are still working hard to get the Trove Xbox servers back up and running. We appreciate your patience as we work to resolve this issue.

  5.   Click here to go to the next Trove Team post in this thread.   #5
    Update 4: We have deployed a fix to the Trove Xbox servers and are testing them now. However, we still do not have an ETA for when the servers will be available.

  6.   Click here to go to the next Trove Team post in this thread.   #6
    Update 5: We temporarily brought the Trove Xbox servers back online for testing and a few quick Trovians were able to get online before we locked the servers for testing. We saw that most of the issues being reported were resolved (club and adventure worlds looked normal) however, some issues were still ongoing. We are doing another server restart to make sure everything is on the up and up before we fully unlock.

  7.   Click here to go to the next Trove Team post in this thread.   #7
    Update 6: After restarting the Trove Xbox servers the team discovered some additional issues that we are working to find resolutions for. Thank you for your continued patience as we work to get the servers back up.

  8.   Click here to go to the next Trove Team post in this thread.   #8
    Update 7: I have good news. We are about to unlock the servers and we were able to resolve a majority of the issues that happened this morning. I also have less good news, one issue will remain until we can next go through Certification, which we hope will be on December 16th and 17th.

    The remaining issue we found is that many of the clubs that were accessed this morning will remain inaccessible until our next game patch. What this looks like in game is attempting to join the club world and instead being bounced into the hub. Put frankly this sucks, we know it, and we hate it too. We are reaching out to Microsoft to let them know what has happened to see if we can get the Certification process expedited.

    For now, we have a list of inaccessible clubs and will be providing compensation, once this is resolved, to the affected club presidents that logged in during this issue. However, these clubs will not be accessible until the next patch is live.

    We will also be providing 50 dragon coins and a 1-day patron pass to every player who logs in this weekend (From now until December 9th at 11 AM UTC). Thank you again to all of the players who reached out to let us know this is happening. We really appreciate you.

  9.   This is the last Trove Team post in this thread.   #9
    Update 8: The Trove Xbox servers are now back online. Cornerstones that were loaded while the servers were online this morning will also temporarily be unavailable until the next patch. Thank you for bringing our attention to this issue.

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