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Thread: Cant login into my Account on trove

  1. #1
    Junior Member
    Join Date
    Nov 2015
    Location
    Egypt
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    Cant login into my Account on trove

    When I was playing a game crash after I tried to re-login, I get this problem
    i can not login into my Account
    The screen remains suspended: AS: Login
    Moments later: show up
    Failed to connect ot auth server .the servers may be down for maintenace
    I tried to login with another account that succeeded
    I tried to uninstall the game and install it again but it didn't work
    This problem is still in my account
    How do I solve it

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  2. #2
    Junior Member
    Join Date
    Sep 2019
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    4

    Ticket

    I have the same issue, people said to make a ticket but that doesnt do anything and they redirect you to the forums and wont help you anymore.

  3. #3
    Junior Member
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    Nov 2015
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    What should I do to solve this problem? And who can help me solve it
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  4. #4
    Junior Member
    Join Date
    Aug 2017
    Posts
    4
    My main acc stuck on AS login screen when i teleport to club, i try to reinstall game but problem is same, i tryed with my alt acc and all servers working propertly, but on my main acc i can only play on PTS server,when i try to play on NA or EU server my screen stuck on AS Login... Also i try to change password and clear trusted location, problem is same, i contacted suport and they can't help...
    IGN: Savitar096
    Server: NA
    Platform: PC

  5. #5
    Junior Member Vortrex2098's Avatar
    Join Date
    Nov 2015
    Location
    Egypt
    Posts
    23
    I do have the same problem as well from yesterday , that's way too frustrating .. i tried another account and its working fine except my account i can't login with it and telling me the server is offline ..
    IGN : Vortrex2098
    Server: EU / PC
    and yep i got redirected to here from glyph support as "the Development Team is checking the Forum frequently."

  6. #6
    Member
    Join Date
    Oct 2019
    Location
    Shadow Pinnacle
    Posts
    30
    Hello,

    Sorry to say but, there is no solution to this problem right now. We have to let the Engineers and Producer Team fix it themselves. This is a server issue. This is on them. I know it may seem like a long time, which it is. The time will come. I've already had to wait 5 days and no progress whatsoever.

    At the least, please, provide information as to what you did before you got this error, AS: Login. This will help with deciphering what's wrong with the servers and they can fix it.

    Thanks for your cooperation.

    If you have any further questions, message me through discord.
    Kexno#7002

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