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  Click here to go to the first Trove Team post in this thread.   Thread: Extended Downtime Server Move - Aug. 27, 2019

  1. #1671
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    Quote Originally Posted by CM Mobi View Post
    Hello Trovians,

    We have an upcoming extended (12 hour) downtime coming this Tuesday for all platforms, and want you to be able to plan ahead during our server move. Here are details on the downtime:

    Aug. 27 at 2 AM PDT / 11 AM CEST for about 12 hours.

    Wait, it's going to take about 12 hours? Yes, we apologize for the inconvenience and know there has been much downtime already from the past week, but this is our estimated downtime for this process. Last week downtime was due to changes on our online platform, whereas this upcoming downtime will be physically moving our servers to a new location.

    We'll let you know if the servers are online sooner or later than our expectations through the Trove forums and Twitter. Due to this much longer downtime, we have prepared a care package for Trovians and thank you all for your patience during this process.

    Super Care Package:
    • 3 Day Patron Pass
    • 30 Lesser Dragon Caches
    • 6 Empowered Gem boxes
    • 6 Lustrous Gem Boxes
    • 1 Streamer Dream 1 box
    • 1 Streamer Dream 2 box
    • 1 Streamer Dream 3 box
    • 1 Dev Dream box
    • 10 Golden Watering Cans (non-tradeable)
    • 1 Dragon Effigy


    EDIT: Moved the time to start one hour earlier.

    7:25 AM PDT EDIT: We're right on track with our server move so far and things are going well. We will keep you posted on any changes!

    11:35 AM PDT EDIT: Unfortunately we are experiencing some unexpected issues during the server move and expect an additional 4 hours of downtime to complete the process. We want to ensure a thorough job is done setting up the servers in a new location and appreciate your understanding.

    5:00 PM PDT EDIT:
    Our team continues to work on the server relocation - its been a very long day. Unfortunately, there was an unexpected issue with the new data center we are moving to that is outside of our control. This won't affect the game long term, but it is causing further delays.

    I'd love to give you an ETA, but with factors outside of my control, I can't give one with any confidence. As such, we need to keep Trove offline.

    Since the downtime exceeded our original 12-hour estimate, we'll be adding more to our original compensation plan. Once the move is complete, we'll reassess and update you all with the full details.

    But there is some good news! Our Public Test Server (PTS) is up with our next patch, Into the Deep. You can find the patch notes here. We invite you to come to check it out while we wait!

    Update: We do not have an ETA on when the server move will be done. We will be constantly updating you. Thank you for being understanding during this time.

    Update: We'd like to reassure you that the compensation will be given out to you all. It might take some time to set up after this maintenance but rest assured that you will be compensated!

    --Phantasie


    12:10pm PDT Edit: We have some good news! Our environments are back up and we're currently testing them. We're looking about 3 hours before Trove will be available to play. Compensation will not be available immediately after the servers come back up, but we'll get it to you ASAP! Thank you for your patience.

    2:30pm PDT Edit: The compensation has been adjusted and PC, Xbox, PS4 Europe servers will be unlocked soon. Due to a DDoS, PS4 US will be delayed as this has prevented our testing. However, we will be updating you with news up until the environment is unlocked. Additionally, compensation has been adjusted in this post to reflect the compensation that will be given! This compensation will not be available immediately, but will be sent shortly after server unlock. Please claim your compensation within a week!

    EDIT: 3:30 PM PTD: We are aware of issues changing worlds, and are working on the issue.

    EDIT 5:00 PM PDT: Sadly, we need to keep PS4 NA offline and don't have a specific ETA right now. We will add to the PS4 NA Care package, and keep the thread updated once we have more details.
    Xbox one Console shadow tower portals aren't working when i clicke it usually responds with 1 click and very rarely with 2 and it would always respond quickly now it's taking a minute and you have to click 7 to 15 times. It keeps crashing so much when you got it back up it immediately noticed that you messed with it cause I teleported every it's too laggy we can't grind shadow towers and it's Monday it too 3 hours too do ultra 4,5 and 6 I teleport long distances. Chat doesn't respond it's delayed too much. It needs a quick fix if possible plz I don't know what you can do we don't want to not Beatle to grind Monday shadow towers so if you choose today too fix it people might get mad if it's more than a 2hrs that's why I say quick fix plz take a look when possible tough

  2. #1672
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    Well, the game is nearly unplayable now. I hope that there is a plan to fix this. Being unable to run dungeons, change worlds, run shadow towers, use chat, do hourly challenges, or even walk across the map without rubber-banding, disconnecting, or having a 5-10 second delay is unacceptable.

  3. #1673
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    02.09 - 03.09 server down again?

  4. #1674
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    Quote Originally Posted by agentw00t View Post
    Are we ever going to get an explanation on what is going on? So what if the servers are online if they can’t handle normal playerbase stress. Is this just how the game is now? Was this DC move due to budget cuts so now we are sitting on a more cost efficient bandwidth pipe, essentially meaning this is as good as it’s going to get? Is there some underlying fixable issue or not? Can we expect improvement or not? Can we expect a stable game with access to all content without disconnects? The player base deserves answers. After several days of downtime with vague BS copy paste reasons as to why and now this, we deserve some real, blunt, direct explanations of the current state of this game as well as what is in store for the future.
    THIS.

    I just wanna know if this is just how it is now. Can we expect improvements or not? BE. BLUNT. WITH. US.

    Hell, blunt or not, say something to us...

  5. #1675
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    deleted deleted

  6. #1676
    Junior Member ForcesOfGood's Avatar
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    Dwelling on that which is good.

    I'm onna try n stay positive, n w8 2 plant n e more crops, try 2 minimize the damage.
    NOTW
    not of this world

  7. #1677
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    deleted deleted

  8. #1678
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    Probably transfered the servers to a cheap old warehouse with poor data connection to cut cost.

  9. #1679
    Junior Member papulichka's Avatar
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    trove ****

  10. #1680
    Member Myke1p's Avatar
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    It's really hard to stay positive about all this when the devs continuously give us false hope without telling us what the issue is or how we could help them fix it. I'm sure if they asked the community to help pay for new servers or donations to get more stable connections there would be quite the surprise in people ready to help. I know I'd be first on the list to pay $150 to get a complimentary "thanks-for-your-help" mount to go towards the server stability.

    It would be unorthodox for a game company for sure, but I'm sure I'm not the only one out there thinking there's no game like trove and it deserves better than this.

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