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  Click here to go to the first Trove Team post in this thread.   Thread: Downtime 4/30- PC: Noon PST / 7:00 PM UTC - Completed

  1.   Click here to go to the next Trove Team post in this thread.   #1
    Developers Phantasie's Avatar
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    Downtime 4/30- PC: Noon PST / 7:00 PM UTC - Completed

    Downtime April 30 - PC: Noon PST / 7:00 PM UTC ---- XB1/PS4EU 1:00 PM PT / 8:00 PM UTC - Completed

    Hey Everyone,

    We're bringing Trove PC offline for some server/network maintenance at Noon PT today.
    We're bringing Trove XBox One and Trove PS4 Europe offline for some server/network maintenance at 1:00 PM PT today. (Update: Partially complete)

    Downtime should be approximately 2 hours for each platform, though we'll bring each platform back online as it finishes.

    EDIT: We pushed back consoles an hour. Previously they were scheduled for Noon. Sorry for the changes.

    Thanks!

    Update #1 (1:30 PM): It looks like we need some additional time to complete this maintenance for PC. I'll be back one hour after this post to provide an update, or earlier if I have any new information. Thanks for your patience!

    Update #2 (1:45 PM): XB1 and PS4 are unlocked, though we will need to do more work later today or tomorrow. We will keep you updated.

    Update #3 (2:30 PM): Thanks for your continued patience. The team is working hard to get the server back online, but after assessing what needs to be done, we do need to continue the downtime. We expect to be back up within the next hour.

    Update #4(3:00 PM): The servers are back up now. Thanks for your patience!

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    GL HF devs

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    Random thanks

    Just started playing the game seriously. Amazing game. I will patiently, yet excitedly, await the server coming back up. Thanks for your amazing work.

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    So... just got off work... got home to relax... wanting to kill some pixelated spiders and mushrooms.. and the servers are DOWN!!! Really i didnt watched the last movie of the avengers, but come on guys... its almost like the end of the world!! Im gonna punch me with a pen!! OMG!!! Live long the swiss cheese!!!

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    Junior Member boobtronic9000's Avatar
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    I'm gonna just mention this again cause it wasn't fixed the last 3 or 4 times there was "server maintenance". The design on the north east corner of the everdark dungeon doesn't match the other corners, OCD TRIGGERED!!!!!!

    And I will keep mentioning this till it gets fixed since there are so many updated these days

  6. #6
    PERFECT Timing...Gaming Primetime (In Europe) and you shut the servers down...Come on...

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    Junior Member Siberian's Avatar
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    What is the reason of the downtime? Did you fix your server lag that is existing since the release of the game? Or are the leaderboards available again now? Or are you just preventing another bug? Well, I am definitely hyped.

  8. #8
    ok so we all know that i am not a developer but i would like to say one thing there are many reasons why the servers are down who knows what they are doing but don't get mad t them when they are the ones hosting your game cause they could stop it with one second if they need to restart the servers because the cache let them its a necessary thing like how after a while your computer slows down because you need to reset the cache like guys really don't get so mad over it let them do what they need to do.

  9. #9
    Sigh... what is it this time?


    'Server Maintance'?


    If there are really some sort of troubles that can be solved just by shutting the servers down frequently, then I highly recommend picking one time of a day with the least activity and switch the servers off for a half hour.



    It will be during night time or work time for most people, but the upside would be a much less server experience.




    But let me be honest here: why are you really having another downtime again? During the last week we had just too many of those and things just keep going half baked...


    If you need time then announce a specific date and time a few days before and then switch the game offline for 1 day or something and fix stuff properly....


    If that time isn't enough, then at least make sure servers are running again before peak times and continue at another day.

  10.   This is the last Trove Team post in this thread.   #10
    Developers Phantasie's Avatar
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    Quote Originally Posted by boobtronic9000 View Post
    I'm gonna just mention this again cause it wasn't fixed the last 3 or 4 times there was "server maintenance".
    Hi boobtronic

    This was a general maintenance on the servers. There were no gameplay changes scheduled. The item you mention above is an art change that would only happen in a client patch. And to set expectations, this item is quite low on the priority scale for us. Though I agree it triggers my ODC as well!

    Quote Originally Posted by Ninjaneer View Post
    Just started playing the game seriously. Amazing game. I will patiently, yet excitedly, await the server coming back up. Thanks for your amazing work.
    Thanks Ninjaneer, we appreciate hearing this. I'm glad you like the game!

    Quote Originally Posted by TheMassa View Post
    PERFECT Timing...Gaming Primetime (In Europe) and you shut the servers down...Come on...
    Quote Originally Posted by HolyAlexanderNULL View Post
    Sigh... what is it this time?
    If there are really some sort of troubles that can be solved just by shutting the servers down frequently, then I highly recommend picking one time of a day with the least activity and switch the servers off for a half hour.
    Hi TheMassa and HolyAlexander

    I'd be frustrated too if I wanted to play, so I can understand what youre saying.

    We do have a challenge with downtime though; PC and XB1 are worldwide servers, so there is never a good time for every player.

    We also need to balance downtime with our various offices (We have offices in multiple times zones), to make sure the proper people are always on hand.

    On top of that, we need to consider business hours for external partners across different countries, or work around their scheduled maintenance periods.

    As such, its difficult to schedule a time that works for every player, and its not as simple as shut down the servers in the middle of the night to fix something. I do apologize though!

    Quote Originally Posted by Siberian View Post
    What is the reason of the downtime? Did you fix your server lag that is existing since the release of the game? Or are the leaderboards available again now? Or are you just preventing another bug? Well, I am definitely hyped.
    Hi Siberian

    This is a general hardware/network maintenance. Its not adding any content or fixing a specific bug (or we would list them in the patch notes).

    --Phantasie

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