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Thread: Purchased packs but did not receive

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  1. #1
    Junior Member
    Join Date
    Dec 2018
    Posts
    2

    Purchased packs but did not receive

    so I purchased two packs, the double dragon pack and the mega menagerie pack. However, I did not receive them after purchasing despite payment being made. The purchases also did not appear in my account's transaction history but I received the receipt from the payment method I used. Has anyone else experienced this before?

  2. #2
    Junior Member
    Join Date
    Dec 2018
    Posts
    3

    I'm having the same issue

    I also bought the double dragon pack,waited for it for a few hours now...I went and got a ticket on their support page but no reply have been made for a few hours....

  3. #3
    Junior Member
    Join Date
    Dec 2018
    Posts
    2
    Received a response from trion support after 3 days since submitting a ticket. The response seemed pretty automated tbh, they did not address the issue and simply claimed that they did. Such a disappointing response considering the wait time and the magnitude of the issue.

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