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Thread: they cleaned my account

  1. #1
    Junior Member
    Join Date
    Jul 2016
    Posts
    1

    Unhappy they cleaned my account

    Good Morning
    yesterday I went to sleep around 22:00 a.m. (Brasília time)
    and today when I woke up I received that the luxion was in the game
    came in and went out
    and I come across my account
    absolutely nothing
    no items without minerals absolutely nothing
    Suspect of a player named Sharkza1 because he was the only one that contained my password and I already spoke with him and he denies the act
    https://imgur.com/a/cPh2EQ1

  2. #2
    Senior Member CDM135's Avatar
    Join Date
    Dec 2016
    Location
    MA, USA
    Posts
    231
    If you gave your password willingly to another player and they robbed it, there's nothing Trion/Gamigo can do about it to get your stuff back. There's disclaimers everywhere online about not sharing passwords etc, and that's why. Change your account password so nothing else happens to it. R.I.P.

  3. #3
    Senior Member jejezman's Avatar
    Join Date
    Jan 2017
    Location
    France
    Posts
    139
    try to contact Customer support, I dont know if they fully transitionned that part of the old company, but submitting a ticket to them is your best option.

    also NEVER give passwords, ever. friends learned that the hard way too in other games or full accounts


    Wishing you the best though
    Praise the sunflower !

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