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  Click here to go to the first Trove Team post in this thread.   Thread: Trove Console and Extended PC Downtime Compensation

  1.   Click here to go to the next Trove Team post in this thread.   #1
    Senior Community Manager
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    Trove Console and Extended PC Downtime Compensation

    Hey folks,

    We know everyone has questions and concerns regarding the recent extended downtime for the PC. We're very happy to have Trove back online and our Customer Support team continues the work of cleaning up the damage done by a handful of players with bad intentions.

    Now it's time to get word out on how we plan to make up for these lost hours of play.

    Get information about the downtime and compensation directly from Trove Senior Producer, Kytsu, by checking out this replay of our livestream from August 10:


    We have made our final decisions on the matter, and we will not conduct a rollback, because it is not in the best interests of the player-base at large. Please do not continue to ask for rollbacks, we will treat those as spam posts from this point forward. It is time to move on.

    Although the issue primarily affected PC players, we did bring consoles offline with minimal notice to roll out a patch to prevent use of the same exploit that ruined play on the PC. We're offering the following items for all affected console players.
    • 1 Lustrous Gem Box
    • 1 Adventure Reliquary
    • 1 Emp Gem Box

    Since the PC version of Trove was affected directly by the exploit and had to remain offline for over 24 hours, we've put together a gift to thank you for standing by us while we worked to get things up and running again. We take this sort of thing very seriously, and appreciate your patience.
    • 3 Lustrous Gem Boxes
    • 1 3 Day Patron Pass
    • 3 50% Adventurine Potions
    • 1 Adventure Reliquary
    • 1 Golden Dragon Effigy that will unlock a random legendary dragon you don't already own. Yup...a free dragon!

    To be eligible for these rewards you just need to have logged in between the time we came back online after the patch on August 7 through 10:00 PM PDT on August 8. If you're in the EU this will be 5:00 AM UTC on August 9.

    We're leaving the original post regarding these issues visible for a little while so players can read through it for context, but we won't be providing specific details on the exact nature of the exploit for security reasons, even though this issue has been patched out.

    Thanks to all of you for playing Trove and sticking with us as we worked to make the best of a bad situation.

    We really appreciate all of you!

  2. #2
    Senior Member
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    Nvm. Just got it.

    From a reply below:
    Quote Originally Posted by Wrz View Post
    Remember to switch worlds if you were online while the compensation packages went out. It won't appear in the claims window until you do.
    Yes. It's how i finally got my compensation. I was in a world for hours. switched world and got the loot.

  3. #3
    I could'nt be online because of my internet but i've helped many trove players IGN:Hudlin and i think i deserve this compensation package im really sorry i could'nt be online during the down time

  4. #4
    Junior Member
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    Aug 2018
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    I did not get the compensation rewards even tho i logged in after the improvements update and again when the server was down. IGN: Dinhtri

  5. #5
    Junior Member CrazyOnly's Avatar
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    What about the people who still have in their account or account Bot million "flux"? and with the people who already spend it in mastery?

  6. #6
    Yep I was online as well and no package. Maybe it's more specific than that.

  7. #7
    Remember to switch worlds if you were online while the compensation packages went out. It won't appear in the claims window until you do.

  8. #8
    Junior Member
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    Jul 2018
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    Angry ruined my gameplay

    what ruined my day was that when i got on i was banned, i seriously see no reason as to why i can no longer play this game after a day of waiting. im not only mad but confused as to why i was chosen for a ban

  9. #9
    Junior Member
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    Quote Originally Posted by GlassCup View Post
    what ruined my day was that when i got on i was banned, i seriously see no reason as to why i can no longer play this game after a day of waiting. im not only mad but confused as to why i was chosen for a ban
    You can appeal the ban i am pretty sure some players that did nothing wrong have been banned and they can take a 2nd look at your account and correct it if your innocent

  10. #10
    Junior Member
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    thanks for the reply but i've put in two tickets already. i probably shouldn't be expecting it to be too fast but it's been almost a day

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