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Thread: What can i do??? Help please :(

  1. #1
    Junior Member
    Join Date
    Jul 2018
    Posts
    2

    What can i do??? Help please :(

    Hi (im german so sorry for my bad english/grammar),
    so, I'm new to the forum, I dont know how to start so, here is my problem: I had an E-mail account but somehow i can't log into it. Yeah, well, Crap The following hour I submitted a ticket in german (sould I do it in english?) (1104203) via the website, after 4 days (still no respond) I wrote an E-mail at support@trionworlds.com. They said:
    "Your request (1106772) has been received and is being reviewed by our support staff.
    To add additional comments, reply to this email."
    6 days later ....Guess what happened. Nothing.
    What can i do?? I don't want to lose my account

  2. #2
    Junior Member
    Join Date
    Jul 2018
    Posts
    2
    *edit* : I can't change my account settings because I dont get the code
    2nd *edit* : they answered me but : "Bitte entschuldige, dass wir nicht in der Lage waren, deine Account-Informationen zu verifizieren. Wenn du dich an zusätzliche Informationen bezüglich deines Accounts erinnerst, kontaktiere uns bitte wieder. Wir werden dir dann gerne weiterhelfen. Um die Integrität deines Accounts sicherzustellen, müssen wir eine gewisse Anzahl von informationen verifizieren." Problem still not fixed. I submitted a 3rd ticket....

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