+ Reply to Thread
Results 1 to 2 of 2

  Click here to go to the first Trove Team post in this thread.   Thread: "Unable to connect to Auth servers" While other friends can login no problem?

  1. #1
    Junior Member
    Join Date
    Nov 2017
    Posts
    1

    "Unable to connect to Auth servers" While other friends can login no problem?

    Hi, I was playing Trove on Xbox One this morning, And i get a message "Customer service is currently logged into your character, please wait" Then, once that finished now whenever I try to login or play, it says " unable to connect to auth servers, Server might be down for maintanence"

    Well, I asked my friend to logout and try logging back in, and he's able to get in no problem. And I don't have my account linked to my Trion account yet, so i don't have any possible e-mails to check and see if maybe i'd been banned or something.

  2.   This is the last Trove Team post in this thread.   #2
    Community Manager Fasti's Avatar
    Join Date
    Sep 2014
    Location
    Austin
    Posts
    5,803
    Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check to see if there is a ban or suspension without that info and if it's not that, they can put you in queue with regular customer support.
    Steve "Fasti" Haines
    Community Manager, Trove
    Follow me on Twitter!

    Read our forum rules before posting, please! |Looking for help? Contact our support team! | Found a bug? Follow these steps to report it and we'll fix it ASAP!

    Follow us on Facebook and Twitter!

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts