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  Click here to go to the first Trove Team post in this thread.   Thread: Purchased Credits And Did Not Recieve Them.

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  1. #1

    Exclamation Purchased Credits And Did Not Recieve Them.

    Hello, my xbox one Gamer Tag is "Shell Shock Bro" and i purchased 8500 credits on the trove store just moments ago. I waited a bit like usual but I did not receive the said credits. It popped up for a split secind saying i got them then they disappeared. I restarted trove and they are still not there. I did manage to record a game clip on my xbox profile showing that it happened exactly as mentioned. I am concerned because i spent $50 USD and did not get anything for my momey.

  2. #2
    Junior Member
    Join Date
    Mar 2017
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    6
    My profile is HALLOWICKED13 i bought $29.99 trove titan pack with 15 titan chests and 3250 credits and didnt receive my items and on gmails says i payed for it but did not get it please give me what i paid for

  3. #3
    Junior Member
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    Mar 2017
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    Help

    I just spent 20$ on the limited 3250 creds and gems deal and did not recieve them. Please fix! GT: A Fat Face

  4. #4
    Junior Member
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    Mar 2017
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    Purchased 19.99 credits and empowered gems box pack and didn't get it either... I but a ticket in but it took almost 3 weeks before I got an answer on my previous ticket, which they could NOT fix. Anything to expedite this process, I mean I understand it's a free game but we are payino real money for an undelivered service now...

  5. #5
    Junior Member
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    Mar 2017
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    I also just bought a 19.99$ pack for 3250 and 3 titans treasures and didnt recieve them, my microsoft account balance says i paid for them.

  6. #6
    Junior Member
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    Apr 2017
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    Same situation. I submitted a ticket and no response.

  7. #7
    Junior Member
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    Aug 2019
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    Credits

    Me to is really dom

  8.   This is the last Trove Team post in this thread.   #8
    Senior Community Manager
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    Quote Originally Posted by A Fat Face View Post
    I just spent 20$ on the limited 3250 creds and gems deal and did not recieve them. Please fix! GT: A Fat Face
    Quote Originally Posted by HALLOWICKED View Post
    My profile is HALLOWICKED13 i bought $29.99 trove titan pack with 15 titan chests and 3250 credits and didnt receive my items and on gmails says i payed for it but did not get it please give me what i paid for
    Can you both restart the game and check one more time to be sure they haven't arrived?

  9. #9
    Junior Member
    Join Date
    Sep 2017
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    2
    Yeah i also got the same problem today

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