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Type: Posts; User: Hesk

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  1. Replies
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    573

    Please make sure to submit a support ticket at...

    Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
  2. Replies
    1
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    615

    For any issues with lost or missing loot, please...

    For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com directly.
  3. Replies
    3
    Views
    1,062

    Hello! I would recommend trying these steps; if...

    Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.
    ...
  4. Replies
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    3,501

    Hello! If you've recently updated to High Sierra...

    Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If not, please make sure to submit a support ticket at ...
  5. Replies
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    3,501

    Hello! If you've recently updated to High Sierra...

    Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If not, please make sure to submit a support ticket at...
  6. Please try these suggestions, and if the issue...

    Please try these suggestions, and if the issue persists, contact support.trionworlds.com.

    https://support.trionworlds.com/hc/en-us/articles/203372498-Resolving-Video-and-Graphics-Issues
  7. Replies
    1
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    549

    Hello! Please submit a support ticket at...

    Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we'll be happy to investigate.
  8. Thread: Game crash

    by Hesk
    Replies
    1
    Views
    435

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.

    https://support.trionworlds.com/hc/en-us/articles/203679217-Resolving-Crashing-Issues
  9. Thread: Unban

    by Hesk
    Replies
    2
    Views
    934

    Hello! Unfortunately, we're unable to discuss...

    Hello! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email appeals@trionworlds.com directly, we'll be happy to review...
  10. Replies
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    14,652

    @Knowpain, your account is not banned. What sort...

    @Knowpain, your account is not banned. What sort of error/behavior are you seeing that lead you to that conclusion?
  11. Replies
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    328

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com if this issue is persisting.
  12. Replies
    3
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    2,649

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.

    https://support.trionworlds.com/hc/en-us/articles/203679217-Resolving-Crashing-Issues
  13. Thread: Sound bug?

    by Hesk
    Replies
    1
    Views
    604

    Hello! This issue can often be resolved by...

    Hello! This issue can often be resolved by changing your sound properties to "2 channel, 16 bit, 48000 Hz (DVD Quality)." How exactly to do this will depend on your specific operating system, but if...
  14. Thread: Error (#1016)

    by Hesk
    Replies
    2
    Views
    420

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.
    ...
  15. Replies
    1
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    528

    Hello! Please try these steps, and if the issue...

    Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.
    ...
  16. Thread: Losing cubits

    by Hesk
    Replies
    1
    Views
    400

    Hello! For any issues with lost or missing items...

    Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
  17. Replies
    4
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    1,605

    Hello! I would recommend restarting your MAC...

    Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please submit a support ticket at support.trionworlds.com.
  18. Replies
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    598

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential violations.
  19. Replies
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    617

    Hello! I've submitted a bug report on this issue,...

    Hello! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
  20. Replies
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    1,272

    Hello! Thank you for the reports. I've submitted...

    Hello! Thank you for the reports. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
  21. Replies
    3
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    930

    Hello! Please submit a support ticket at...

    Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
  22. Replies
    1
    Views
    419

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.
    ...
  23. Thread: Updating ..

    by Hesk
    Replies
    1
    Views
    319

    Hello! Please submit a support ticket at...

    Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recommend trying these steps:
    ...
  24. Replies
    1
    Views
    380

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com and we'll be happy to look into this for you.
  25. Thread: my gem bug

    by Hesk
    Replies
    4
    Views
    638

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with you.
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