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  1. Although we were able to fix a great number of...

    Although we were able to fix a great number of players, we stated this wasn't a fix all and our support team will assist you when they can. If you purchased using Credits or are on console, we are...
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    Jan 16 Update: Many PC items have been granted,...

    Jan 16 Update:
    Many PC items have been granted, please read for more info http://forums.trovegame.com/showthread.php?143272-Items-Being-Granted-Regarding-Recent-Purchase-Issues-Jan-16
  3. Items Being Granted Regarding Recent Purchase Issues - Jan 16

    Hi Trovians,

    We hope you are having a wonderful new year and we'd like to help address some of the recent concerns regarding payment issues and customer support tickets. Although our support team...
  4. Please contact support so we can try to assist...

    Please contact support so we can try to assist you with this. There have been some similar reports like this and we are aware and working on a fix for those affected. Thanks for letting us know.
    ...
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    Support will assist you as soon as they are able...

    Support will assist you as soon as they are able to, they have gotten an influx of tickets over the holidays they are still taking care of. Thanks for your patience and for reporting, but they will...
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    Please put in a support ticket to help get this...

    Please put in a support ticket to help get this checked out for you.

    Remember that while submitting your ticket to Trove CS Team, you should provide the character name, platform, and region along...
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    Please submit a support ticket to get if resolved...

    Please submit a support ticket to get if resolved for you, I know several of you are experiencing similar issues and they will sort it out in due time.
    https://support.gamigo.com/hc/en-us
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    Be sure to submit a support ticket if you had an...

    Be sure to submit a support ticket if you had an account related issue and thank you all again for sharing details here as we fix unexpected payment issues.
    https://support.gamigo.com/hc/en-us
    ...
  9. Hey all, Thank you for playing and for...

    Hey all,

    Thank you for playing and for purchasing stuff on Trove. Our support team will assist you, be sure to put in a support ticket to get this resolved.

    Remember that while submitting your...
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    Please put in a support ticket so they can assist...

    Please put in a support ticket so they can assist you as soon as they are able to. Please be sure to include your platform, character name, and proof of purchase in the ticket to help speed up the...
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    Regarding Daily Leaderboards - Jan 1

    Hi Trovians,

    We are aware and working on a fix for the daily leaderboards not functioning properly on all platforms (PC, Xbox One, PS4). We'll let you know when a future fix comes in, thanks for...
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    Hey all, happy new year! I know a number of you...

    Hey all, happy new year! I know a number of you are still waiting on support tickets and our team is taking care of it as quickly as they can.

    Also as a reminder putting in multiple tickets for...
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    Reminder again to put in a support ticket to help...

    Reminder again to put in a support ticket to help get your account issue resolved, I know it is taking longer than expected for a response but it will happen in due time....
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    The Superyata was not intended to be added, we...

    The Superyata was not intended to be added, we have removed it from the website. Thanks for reporting and enjoy the holidays.
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    Update: We have implemented a hot fix and new...

    Update:
    We have implemented a hot fix and new purchases should now function properly. If you have not received your purchases still, please put in a support ticket to get it resolved....
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    Heya, thanks for reporting. We're aware of this...

    Heya, thanks for reporting. We're aware of this issue and are working on a future fix.
  17. Please include the character name, platform, and...

    Please include the character name, platform, and region in a support ticket to help get your account related issue resolved as we look into this, thanks https://support.gamigo.com/hc/en-us
  18. Thanks for reporting, we are taking a look into...

    Thanks for reporting, we are taking a look into this issue. Putting in a support ticket is the best way to get the account related issue sorted out https://support.gamigo.com/hc/en-us
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    Store and Purchase Related Issues - Updated Jan 16

    Hey all, I'm aware of several store issue reports if you could please specifically list the pack or item you are trying to purchase and items you did not receive from it, that would help.

    Please...
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    Hey there, If your purchase has still not...

    Hey there,

    If your purchase has still not showed up, please contact our support team to get it sorted out. We are looking into recent connection or rollback issues that may have affected this, and...
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    Thanks for reporting, please include these...

    Thanks for reporting, please include these details in a support ticket as we investigate issues like this.
    Contact support: https://support.gamigo.com/hc/en-us
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    Trove PC is now online! All platforms are...

    Trove PC is now online!

    All platforms are available after a*hotfix today, time to cool off and celebrate Snowfest!

    Patch Notes:...
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    PC downtime has been extended without ETA at this...

    PC downtime has been extended without ETA at this time.

    We'll announce once it is ready, thanks for your patience.
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    Trove PS4 NA and PS4 EU are available to play...

    Trove PS4 NA and PS4 EU are available to play now!

    PC is almost ready after the hotfix, stay tuned!
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    Xbox One is coming online now! We're...

    Xbox One is coming online now!

    We're continuing to work on the hotfix and will announce when other servers are available to play.
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