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Type: Posts; User: Fasti

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  1. Replies
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    Followed up and confirmed we have no plans for...

    Followed up and confirmed we have no plans for adding it to the game at this point. It is very likely down the road but nothing in the near future.
  2. Trove Maintenance - 7AM PST (3pm GMT) - January 23, 2018

    Hey all,

    We're bringing Trove offline on Tuesday, January 23 at 7AM PST (3pm GMT) for maintenance and Windows updates for server hardware. There is no patch with this downtime.

    We expect to be...
  3. No, thanks. I tried Distant Colony as well and...

    No, thanks. I tried Distant Colony as well and confirmed it's in a bad state. The restart is to address another issue but has a good chance of addressing the problem with Club Worlds as well.
    ...
  4. Thread: Latency lag

    by Fasti
    Replies
    17
    Views
    586

    To keep the feedback in one spot, I've created an...

    To keep the feedback in one spot, I've created an official Server Status post (as we may end up needing a restart). Please post any new info there.

    Thanks all!
  5. Update 2 - Connectivity Issues - January 20, 2018

    Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue...
  6. Thread: Latency lag

    by Fasti
    Replies
    17
    Views
    586

    We have engineers looking at the issue now, but...

    We have engineers looking at the issue now, but to help us investigate the specific names of any clubs having issues would help a lot.
  7. Thread: Latency lag

    by Fasti
    Replies
    17
    Views
    586

    That sounds like it may be a different issue....

    That sounds like it may be a different issue. Were you last logged into a Club World? If so, which one?



    Which club?
  8. Thread: Latency lag

    by Fasti
    Replies
    17
    Views
    586

    This isn't related to a DDoS attack. Those...

    This isn't related to a DDoS attack. Those specific attacks stopped around the New Year. This is something we've been digging into over the last week.
  9. Thread: Latency lag

    by Fasti
    Replies
    17
    Views
    586

    Thanks for the reports. I'm going to follow up...

    Thanks for the reports. I'm going to follow up with the team. Are those of you with this issue in NA or EU?
  10. Replies
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    Just to confirm, it is not in game yet. We don't...

    Just to confirm, it is not in game yet. We don't have a specific plan for releasing it yet but we will look into it and see if that may change down the road.
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    Thanks for the questions, folks! We hope to see...

    Thanks for the questions, folks! We hope to see you at the livestream tomorrow!
  12. Replies
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    I'll follow up to see where we are with this.

    I'll follow up to see where we are with this.
  13. I followed up again to confirm the timing and it...

    I followed up again to confirm the timing and it is going to be allowed to run through 11:59 PM PST on January 31st. I've updated the blogs for the correct timing. Thanks for calling out the...
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    If it's a question about Patron, it's probably...

    If it's a question about Patron, it's probably best to submit a ticket so our support team can work you directly.
  15. If you've logged in by 11:59 PM PST on January...

    If you've logged in by 11:59 PM PST on January 31st you'll be fine. (date edited for accuracy on January 17)

    For anyone out there who hasn't logged in for the last year, feel free to do it earlier...
  16. I've updated the blog and forums to include this...

    I've updated the blog and forums to include this link which should simplify things.
  17. Replies
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    Very odd. Glad it's working! Let us know if you...

    Very odd. Glad it's working! Let us know if you run into any other issues with it.
  18. Replies
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    The Fae Trickster sale ended at 10 AM PST today....

    The Fae Trickster sale ended at 10 AM PST today. It'll be back around again in the future.
  19. Replies
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    What Description posted should help. As long as...

    What Description posted should help. As long as you're launching Trove directly in the Steam client you should be good. If the Steam overlay isn't showing up, check out this post from Valve on issues.
  20. Replies
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    All the codes should be sent. What was your...

    All the codes should be sent. What was your Twitch name? Also, be sure to check the secondary inbox for Twitch called "Other." I'll follow up.
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    Check what Plague_Bearer suggested to see if the...

    Check what Plague_Bearer suggested to see if the plants are still there but invisible. If they are, update us here so we can check out that bug. If not you can submit a ticket and we can look into if...
  22. I'll send this over to the QA team so we can get...

    I'll send this over to the QA team so we can get it sorted out. Thanks for posting!
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    Dev Q & A thread - January 19, 2018

    Hey all,

    Get your questions in for the dev team and we'll answer as many as possible for the livestream on Friday!

    Thanks
  24. Replies
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    Hey there, We are working to address lag and...

    Hey there,

    We are working to address lag and rubberbanding issues. Steps we've taken in the past have helped some, but there is more work to do. This is an ongoing process and we'll keep working...
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    Starting with the Luxion's next visit we'll be...

    Starting with the Luxion's next visit we'll be creating a blog to describe what items he carries each month. This will let players know what they can expect to find so they can plan accordingly. Keep...
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