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    Emergency Hotfix. 08/10/18

    WE'RE UP!!! Some items, including Megaflux Tanks, have been temporarily made untradeable. Keep an eye on these Trove forums for details, updates, and reward information.
    COMPENSATION: This will...
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    Righto, we have a whole lot of folk in office...

    Righto, we have a whole lot of folk in office still. We all agree that a rollback is the last thing anyone wants right now. This means that our CS agents are working hard to clear out the worst...
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    Aye, we agree that this was a rotten and awful...

    Aye, we agree that this was a rotten and awful event. Unfortunately not something that we could have predicted or tested for. Hang in there, the new build just passed QA.
    I am watching all internal...
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    Hey guys! We don't normally comment on...

    Hey guys!

    We don't normally comment on personnel matters, but I'll just hop in here to offer a response before closing the thread.

    While we hate to lose anyone, this was a very small layoff and...
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    Heya MaGnUm, It is not a free name change for...

    Heya MaGnUm,

    It is not a free name change for everyone.

    Names will be freed up for any character that has not logged in for over a year. If they come back some time after that, they will be...
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    Unfortunately, posting to this thread will not...

    Unfortunately, posting to this thread will not move your ticket faster.
    Our CS folks will get to you as soon as they can!
    Brasse
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    Name Reclaim by Jan 31!

    http://www.trionworlds.com/trove/wp-content/uploads/sites/7/2017/12/4TheHoard.jpg

    It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for...
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    Hey everyone, We held some lengthy discussions...

    Hey everyone,

    We held some lengthy discussions internally today, and wanted to give everyone an update on our policy regarding Club World griefing. In general, because permissions can be set for...
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    Regarding Ongoing DDOS Challenges

    Hello all,

    We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. Its been disruptive and frustrating we hear you loud and clear. The...
  10. Heya folks! We have our internal technical...

    Heya folks!

    We have our internal technical gnomes looking into this as well. They have contacted Kaspersky and are continuing to look into what would trigger the false positive on Glyph.

    It...
  11. OK folks, I think it's pretty clear that no one...

    OK folks, I think it's pretty clear that no one posting to this thread has access to the tools to investigate the problem, hehe.
    Right? Right! I am asking CS to look into the matter again.

    In...
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    Yep, watch for us to announce when the fix is...

    Yep, watch for us to announce when the fix is finished testing. We'll get it in asap, because no one wants folks to worry.

    As a side note, it's almost always only CS that goes through logs, and...
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    Following up again, we do understand your...

    Following up again, we do understand your concerns, and we face the same concerns whenever we use software in our personal lives.
    At some point one has to decide whether or not to trust any given...
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    It's not a conspiracy. Our platform developers...

    It's not a conspiracy.
    Our platform developers and systems engineers know what these files do.
    I don't. =)

    The internet is never risk free, but we do our very, very best to protect both our...
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    I have no idea if it is a file that needs to be...

    I have no idea if it is a file that needs to be in place for the game to run or not. I see a great many mystery files with most programs that I run. It's a choice we make every time we log in,...
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    It falls under proprietary business information,...

    It falls under proprietary business information, just like player numbers, revenue per user, etc.
    However, I stress again that it is impossible for us to do anything shady, due to the excellent,...
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    There are extremely strict laws surrounding...

    There are extremely strict laws surrounding collection or use of data, and any company of any size will know to steer well clear of that sort of thing. We have an equally strict Legal team to make...
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    Hehehe, good one. Generally the Community...

    Hehehe, good one.

    Generally the Community Manager will engage directly with the players for the Dev team.
    However, we are also tasked with communication across all arenas, which means FB,...
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    Can't resist posting to this thread... much like...

    Can't resist posting to this thread... much like me, Avarem and others do read the forums.
    Fasti also makes weekly in-depth reports based on forum feedback, as well as off-the-cuff reports on any...
  20. No new posts for three days - I'm going to call...

    No new posts for three days - I'm going to call this thread done.
    Closing it down... now let's get back to Fasti PvP streams, as someone suggested!
    ;-)#
    Brasse
  21. Yeah, this is the sort of public stuff we're...

    Yeah, this is the sort of public stuff we're talking about.
    Wow. Ok, I can address these here.

    We are a company with multiple games and we move people around regularly as needs arise. This is...
  22. I'm leaving this thread open a while longer for...

    I'm leaving this thread open a while longer for general discussion and so that everyone can get their thoughts in.

    We have over six hundred people currently in the Trion Creator Program.
    SIX...
  23. Guys, we do not punish people for filing...

    Guys, we do not punish people for filing complaints. The only exception would be if someone filed so many, so often, and so unfounded that they'd be considered harrassment. That's a completely...
  24. Some friendly notes for Trove Streamers and Videographers!

    Hello all!

    I know you don’t see me around Trove forums too often, but I wanted to come here to chat a bit about our Trove livestreaming/videographer program, part of the Trion Creators Program.
    ...
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    The Devs are on it, and restarting systems as...

    The Devs are on it, and restarting systems as needed. However, we expect to see queues until the New Year. Hang in there, guys.
    Brasse
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