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Type: Posts; User: Hesk

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  1. Replies
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    646

    Please make sure to submit a support ticket at...

    Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
  2. Replies
    1
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    768

    For any issues with lost or missing loot, please...

    For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com directly.
  3. Replies
    3
    Views
    1,200

    Hello! I would recommend trying these steps; if...

    Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.
    ...
  4. Replies
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    Views
    3,753

    Hello! If you've recently updated to High Sierra...

    Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If not, please make sure to submit a support ticket at ...
  5. Replies
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    3,753

    Hello! If you've recently updated to High Sierra...

    Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If not, please make sure to submit a support ticket at...
  6. Please try these suggestions, and if the issue...

    Please try these suggestions, and if the issue persists, contact support.trionworlds.com.

    https://support.trionworlds.com/hc/en-us/articles/203372498-Resolving-Video-and-Graphics-Issues
  7. Replies
    1
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    641

    Hello! Please submit a support ticket at...

    Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we'll be happy to investigate.
  8. Thread: Game crash

    by Hesk
    Replies
    1
    Views
    488

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.

    https://support.trionworlds.com/hc/en-us/articles/203679217-Resolving-Crashing-Issues
  9. Thread: Unban

    by Hesk
    Replies
    2
    Views
    1,033

    Hello! Unfortunately, we're unable to discuss...

    Hello! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email appeals@trionworlds.com directly, we'll be happy to review...
  10. Replies
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    15,410

    @Knowpain, your account is not banned. What sort...

    @Knowpain, your account is not banned. What sort of error/behavior are you seeing that lead you to that conclusion?
  11. Replies
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    368

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com if this issue is persisting.
  12. Replies
    3
    Views
    2,806

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.

    https://support.trionworlds.com/hc/en-us/articles/203679217-Resolving-Crashing-Issues
  13. Thread: Sound bug?

    by Hesk
    Replies
    1
    Views
    775

    Hello! This issue can often be resolved by...

    Hello! This issue can often be resolved by changing your sound properties to "2 channel, 16 bit, 48000 Hz (DVD Quality)." How exactly to do this will depend on your specific operating system, but if...
  14. Thread: Error (#1016)

    by Hesk
    Replies
    2
    Views
    478

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.
    ...
  15. Replies
    1
    Views
    589

    Hello! Please try these steps, and if the issue...

    Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.
    ...
  16. Thread: Losing cubits

    by Hesk
    Replies
    1
    Views
    455

    Hello! For any issues with lost or missing items...

    Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
  17. Replies
    4
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    1,853

    Hello! I would recommend restarting your MAC...

    Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please submit a support ticket at support.trionworlds.com.
  18. Replies
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    653

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential violations.
  19. Replies
    2
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    700

    Hello! I've submitted a bug report on this issue,...

    Hello! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
  20. Replies
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    1,357

    Hello! Thank you for the reports. I've submitted...

    Hello! Thank you for the reports. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
  21. Replies
    3
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    1,062

    Hello! Please submit a support ticket at...

    Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
  22. Replies
    1
    Views
    463

    Hello! Please try these steps, and submit a...

    Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.
    ...
  23. Thread: Updating ..

    by Hesk
    Replies
    1
    Views
    353

    Hello! Please submit a support ticket at...

    Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recommend trying these steps:
    ...
  24. Replies
    1
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    420

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com and we'll be happy to look into this for you.
  25. Thread: my gem bug

    by Hesk
    Replies
    4
    Views
    723

    Hello! Please make sure to submit a support...

    Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with you.
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