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Type: Posts; User: Fasti

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  1. Thanks for the report. I'm following up on this....

    Thanks for the report. I'm following up on this. From the title of the thread, it appears you were not a part of Club Namej. From the second picture, it doesn't look like it's still one of your...
  2. Thanks for sharing the previous links. I'm...

    Thanks for sharing the previous links. I'm following up with the team on the issue.
  3. Downtime - 3:30 PM PST (11:30 PM UTC) - February 21

    Hey all,

    We're bringing all versions of Trove offline for a hotfix to resolve an issue with the Club rent autopay feature. Get the patch note here.

    Downtime should be approximately 1 hour, but...
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    77

    Hey there. Just want to be sure you're no longer...

    Hey there. Just want to be sure you're no longer having this issue.
  5. Hey there, With this issue you'll want to...

    Hey there,

    With this issue you'll want to submit a ticket right away. Wait times are longer than we'd like, so be sure to get the ticket to use as quickly as possible for the fastest response.
  6. Thread: Diggsly coins

    by Fasti
    Replies
    6
    Views
    322

    Hey there. The merchant isn't something we can...

    Hey there. The merchant isn't something we can put back into the game without a substantial amount of work. However, we made it so the Diggsly Coins can still be used up after the event. Visit the...
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    Hey there, With this issue you'll want to...

    Hey there,

    With this issue you'll want to submit a ticket right away. Wait times are longer than we'd like, so be sure to get the ticket to use as quickly as possible for the fastest response.
  8. Replies
    2
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    135

    ^ This will be the cause of the issue for you....

    ^ This will be the cause of the issue for you. Once you disable your mods you'll be able to play normally, and access all tabs again.
  9. Thread: GAS Enhancer

    by Fasti
    Replies
    2
    Views
    175

    What is the character name having this issue? Is...

    What is the character name having this issue? Is it from a different account than the one from which you're posting? Once we can find the character stuck in the adventures, we'll be able to help...
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    Do you use any mods for Trove? Mods generally run...

    Do you use any mods for Trove? Mods generally run the risk of causing issues of this type. Disable all mods as a starting point so we can determine what might be causing this.
  11. We have the steps to help with this issue...

    We have the steps to help with this issue on our support site in English, French, and German as well.
  12. Replies
    2
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    128

    I just went in game and tried to replicate this...

    I just went in game and tried to replicate this but it seems to be working normally. If anyone else runs into this issue, please let us know.

    BMeister, are you using any addons for the game? It's...
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    Trove is free to play. All players are free...

    Trove is free to play. All players are free players. Specific players can help support the game by making purchases, but that has absolutely no impact on logging into the game.

    There was an issue...
  14. The President can set permissions to avoid this...

    The President can set permissions to avoid this happening in their clubs. If you were inactive for an extended period of time and ownership moved to someone else, ping them and ask for leadership...
  15. This type of scenario is a spectacular way to get...

    This type of scenario is a spectacular way to get scammed. It's a terrible idea in every single case. It is absolutely against our Terms of Use. The best way to avoid being scammed is to avoid doing...
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    218

    We appreciate the reports and are investigating...

    We appreciate the reports and are investigating this.
  17. This fix for this is now live! Let us know if you...

    This fix for this is now live! Let us know if you see any trouble with this issue in the future. Thanks!
  18. Replies
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    1,023

    Hey there, folks. Thanks for calling out your...

    Hey there, folks.

    Thanks for calling out your concerns regarding these items. We'll take a look at options for the best way to bring them back to everyone. There are no plans specifically to bring...
  19. ONLINE - PC Hotfix - 5:30 PM PST (1:30 AM UTC) - Feb. 13

    Update 1 - 5:50 PM PST (1:50 AM UTC) - We're back online, folks! Thanks for your patience.

    Hey folks,

    We're bringing the PC version of Trove offline for a small, but important hotfix at 5:30...
  20. Replies
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    1,273

    We're tracking this with an internal bug report....

    We're tracking this with an internal bug report. I can't give an estimate for when any changes will come, but it's something we're looking into.
  21. If you don't have Cornerstone protection enabled...

    If you don't have Cornerstone protection enabled this is working as intended. Explosions do damage to Cornerstones. Be sure to enable that feature to prevent anything like this in the future.
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    307

    Hey there, folks. The team is digging into this...

    Hey there, folks. The team is digging into this now. We'll update everyone again once we've got some additional info to share. Thanks for the reports!
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    1,236

    Events Feedback & Suggestions

    Hey there!

    Meowser is looking to get feedback from all of you on the last few events we've added to the game. We've seen the existing posts, and definitely appreciate them, but we're creating this...
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    I'm going to leave this thread open for a bit,...

    I'm going to leave this thread open for a bit, but will then lock it, since it's an issue that's now (hopefully) resolved. See here for the patch notes on the implementation of autopayment of rent.
    ...
  25. RESOLVED - Connectivity Issue - February 12, 2019

    Update 1 - 7:35AM PST (5:35 PM UTC) - The issue has cleared up and you should be able to login as normal again.


    Hey folks,

    We're seeing an issue preventing players from accessing several...
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