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Type: Posts; User: Fasti

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  1. They are offered as players hit specific PR...

    They are offered as players hit specific PR milestones but also available on a rotating schedule. They do only stick around for a few hours at a time so it's easy to miss them, for sure. I know...
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    Thanks for calling this out, folks. Sending to...

    Thanks for calling this out, folks. Sending to the team now.

    URGENT: Be sure to send the Crash Report every time you run into this issue. The more of those we get the more quickly issues get...
  3. Sticky: Luxion Returns with 50% off Greater Dragon Caches

    https://steamcdn-a.akamaihd.net/steamcommunity/public/images/clans/8957071/e25cc839e7e2e8fa5d58592922a9de90cb080bab.jpg

    Remember those dark days when no one knew where to find Luxion? Well, let...
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    Was just coming to post this, but happy for the...

    Was just coming to post this, but happy for the help. Get your questions in, folks!
  5. Sticky: No one had to connect at 5AM to get compensation....

    No one had to connect at 5AM to get compensation. If they logged in at any point between the time we patched the game and 5AM the following day they are eligible. If your friends are upset at having...
  6. Sticky: Console was offline for two hours. PC was offline...

    Console was offline for two hours. PC was offline for 28 hours. That's the incredibly clear reason.



    When the game was offline no one could get online. Unfortunately, we don't have a way of...
  7. Thread: Free mastery

    by Fasti
    Replies
    10
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    927

    Any discussion on this topic should go in this...

    Any discussion on this topic should go in this thread. Thanks.
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    Hey everyone, We're closing up this thread on...

    Hey everyone,

    We're closing up this thread on the downtime and want to point all of you to the compensation post now that we're back online.

    Thanks for all the feedback regarding this bad...
  9. Sticky: Trove Console and Extended PC Downtime Compensation

    Hey folks,

    We know everyone has questions and concerns regarding the recent extended downtime for the PC. We're very happy to have Trove back online and our Customer Support team continues the...
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    I've updated the OP to remove the issue resolved...

    I've updated the OP to remove the issue resolved in the first hotfix. More fixes for other issues in the works.
  11. Thread: PTS Offline

    by Fasti
    Replies
    7
    Views
    1,041

    PTS Offline

    Hey folks!

    The PTS is not available at this time. We'll bring it back online once we have more content to test out.

    Thanks!
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    Once purchased the items will unlock for you....

    Once purchased the items will unlock for you. It's generally very fast, but if there are a ton of transactions hitting Steam at once it's possible it may take a few minutes. If you check it now and...
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    Submit a ticket ...

    Submit a ticket to the support team and ask them any specific questions you have. We can't resolve in game issues for accounts via the forums.
  14. Thread: Banning Issue

    by Fasti
    Replies
    2
    Views
    654

    Any players who have been suspended or banned can...

    Any players who have been suspended or banned can email appeals@trionworlds.com and work with our appeals team.
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    You're friends with Junebug? Awesome!

    You're friends with Junebug? Awesome!
  16. Replies
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    3,090

    Closing up the thread for the week. Thanks,...

    Closing up the thread for the week. Thanks, everyone!
  17. Replies
    1,107
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    106,539

    We're not doing a blanket rollback on any...

    We're not doing a blanket rollback on any systems, but a lot of work is being done to clean up these duped items, including how they were funneled through the Marketplace. This will likely be the...
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    The Marketplace will come back online when the...

    The Marketplace will come back online when the game does, unless I hear otherwise. If that changes we'll let you know.
    We've stated repeatedly that there will be no rollbacks on servers. There will...
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    1,107
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    In a shocking turn of events we're not going to...

    In a shocking turn of events we're not going to call out the steps that were used to exploit, even if it's now been fixed. This wasn't something that could have been caught though QA testing. What...
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    1,107
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    We don't have a time for when it will be back...

    We don't have a time for when it will be back online, no. We are genuinely sorry for the inconvenience caused by this issue but we're going to remain offline until the work that needs to get done is...
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    Do not use our forums as a platform to attack...

    Do not use our forums as a platform to attack each other's points of view. We're doing the work we need to do to get things cleaned up and debating the relative value of rollbacks is irrelevant to...
  22. The daily login window is roughly 48 hours. This...

    The daily login window is roughly 48 hours. This means you can miss basically a full day and not lose the streak. We made it generous just in case someone ran into issues beyond their control (like...
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    1,107
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    106,539

    Good to know, but still, there will be no server...

    Good to know, but still, there will be no server rollbacks. We will be permanently banning the very small number of players at the core of this exploit and the Customer Service team is currently...
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    1,107
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    106,539

    Hey folks, I know that having Trove offline...

    Hey folks,

    I know that having Trove offline this long is frustrating which can lead to a variety of concerns. Please hang in there. We'll have more answers for everyone a bit later once Customer...
  25. Thread: account error

    by Fasti
    Replies
    4
    Views
    144

    Have you submitted tickets? If not, please do so...

    Have you submitted tickets? If not, please do so now and post your ticket numbers here so we can check the status.
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