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Forum: PC/Mac Tech Support

Help for players, by players.

  1. Sticky Thread Sticky: Camera Spinning Issue

    In many cases this is related to a program called Razer Synapse. In those cases you can do these steps to resolve this: Open Razer Synapse Click...

    Started by Fasti‎, 02-05-2018 11:18 AM
    1 Trove Team Post(s)
    • Replies: 3
    • Views: 7,214
    10-09-2019, 06:51 AM Go to last post
  2. Sticky Thread Sticky: Fixing Error 2025

    Hey everybody! If you're running into a Glyph error 2025, this may be something we can resolve via the support team. If you're seeing an error...

    Started by Fasti‎, 03-07-2019 02:31 PM
    1 Trove Team Post(s)
    • Replies: 0
    • Views: 2,925
    03-07-2019, 02:31 PM Go to last post
  3. Sticky Thread Sticky: Blank Cornerstone Support Request

    Hey Trovians, We know that some of you already faced an issue with your Cornerstone showing up blank after summoning it. This issue can’t be fixed...

    Started by Diniry‎, 02-25-2019 10:49 AM
    1 Trove Team Post(s)
    • Replies: 0
    • Views: 5,209
    02-25-2019, 10:49 AM Go to last post
  4. Sticky Thread Sticky: Read this if you're having an in-game issue

    Hey folks, For any in-game issue (lost items, trouble completing a purchase, accidentally loot collected something valuable), or anything else...

    Started by Fasti‎, 12-09-2015 12:50 PM
    1 Trove Team Post(s)
    • Replies: 0
    • Views: 12,397
    12-09-2015, 12:50 PM Go to last post
  5. Sticky Thread Sticky: Having technical difficulties?

    Hello Trovians! I think having some general troubleshooting info in one place will be pretty helpful, so please read this over if you're having...

    Started by Fasti‎, 05-21-2015 08:36 AM
    2016, crash, crashing, disconnect, error, glyph
    • Replies: 0
    • Views: 23,548
    05-21-2015, 08:36 AM Go to last post
  1. Trove Store won't Process Steam Wallet Transactions

    I've attempted to purchase a deal with real currency through my Steam Wallet, however at each attempt (despite relogging, running Steam as an...

    Started by TheXPO‎, Yesterday 04:01 PM
    1 Trove Team Post(s) steam wallet, store
    • Replies: 1
    • Views: 58
    Today, 01:29 PM Go to last post
  2. "The server encountered a problem while logging you in. Please try again."

    Help devs?

    Started by staaymadbro‎, 07-28-2015 02:43 PM
    2 Pages
    1 2
    1 Trove Team Post(s)
    • Replies: 10
    • Views: 1,450
    Today, 01:26 PM Go to last post
  3. "The server encountered a problem while logging you in. Please try again."

    I cant log in on my main account but i created a different account and it let me in instantly. I have even tried resetting my password and logging...

    Started by Galundiar‎, Today 10:24 AM
    1 Trove Team Post(s)
    • Replies: 2
    • Views: 50
    Today, 01:25 PM Go to last post
  4. Old account banished to PTS

    So I used to play a year or two back, and last week finally decided to pick up Trove again, only to find out all my stuff was wiped. Then I logged on...

    Started by snip‎, Today 05:57 AM
    • Replies: 0
    • Views: 16
    Today, 05:57 AM Go to last post
  5. Text in options is not visible

    Basically all text in the option menu is white on a white background. I'm running Trove on Linux Mint via Wine 4.0.2 on Windows Vista setting, my...

    Started by The overmind‎, Yesterday 11:22 AM
    font, invisible text, options
    • Replies: 0
    • Views: 25
    Yesterday, 11:22 AM Go to last post
  6. a bug occurred while Creating stellar empowered box

    I created 8 stellar empowered box, all empowered gem fragment spent but stellar empowered box I did not get. Tried to reconnect and nothing has...

    Started by vit2001xd‎, Yesterday 10:45 AM
    • Replies: 0
    • Views: 26
    Yesterday, 10:45 AM Go to last post
  7. Store not loading

    Hit N to bring up shop totally blank, travel through a portal hit N the store loads properly.

    Started by rumbutter‎, 07-06-2018 06:37 PM
    • Replies: 1
    • Views: 669
    Yesterday, 12:02 AM Go to last post
  8. Post Unable to enter Club World

    I wasn't able to submit a support ticket on the website, so I've come here. Yesterday, I attempted to enter my club world after having not played...

    Started by dqflynn‎, 10-31-2019 02:29 PM
    1 Trove Team Post(s) club world bug, tech suppport
    • Replies: 6
    • Views: 272
    11-20-2019, 08:54 PM Go to last post
  9. Support ticket times?

    How long does it take generally when opening a support ticket for Trove? I opened a ticket 7 days ago about all of my characters being wiped and I...

    Started by TedowsGomes‎, 11-19-2019 10:18 AM
    • Replies: 0
    • Views: 63
    11-19-2019, 10:18 AM Go to last post
  10. Deleted account

    my account has been deleted, i have been playing trove from the beta and all my progress has been deleted and i dont know why. I didnt play trove...

    Started by JuanGM‎, 11-03-2019 04:26 AM
    • Replies: 3
    • Views: 109
    11-16-2019, 11:38 PM Go to last post
  11. Post My mods are broken

    Hi there, since a few days my mods don't load anymore. When I open the mod files in game it says "Mods are disabled, verify your settings" BUT...

    Started by Le_Grand_Dalmuti‎, 11-15-2019 05:34 PM
    • Replies: 0
    • Views: 59
    11-15-2019, 05:34 PM Go to last post
  12. Unhappy My account progress and all paid items are gone, please help.

    I have been playing this game since 2014 and recently wanted to return to the game. When I logged on to my account, all of my items, character...

    Started by Trey_O‎, 11-12-2019 12:06 PM
    • Replies: 2
    • Views: 95
    11-15-2019, 10:43 AM Go to last post
  13. Why is the account wiping being ignored?

    I have been looking around on this forum and any thread about someone having there account progress wiped is either ignored or replied with people...

    Started by Trey_O‎, 11-12-2019 12:40 PM
    • Replies: 0
    • Views: 113
    11-12-2019, 12:40 PM Go to last post
  14. I cant login anymore after 14 hours

    The situation of last night was: Suddenly i couldn't move anymore I can chat but i couldn't get out the world in any means so i quit the game and...

    Started by 385r4ian‎, 10-08-2019 05:45 AM
    • Replies: 1
    • Views: 742
    11-11-2019, 10:27 AM Go to last post
  15. Errors 2025 and 2024

    Hello everyone,, Tried logging into the game. Getting error 2025 and 2024. Is it just me or?... Forums and website is lagging like hell too. ...

    Started by Dembe‎, 11-10-2019 06:48 AM
    • Replies: 0
    • Views: 74
    11-10-2019, 06:48 AM Go to last post
  16. I've lost everything....

    been playing since alpha, haven't played in over a year. Decided to hop on and play to see new content. All my gear is gone, all my characters are...

    Started by TheKingsWolf‎, 11-09-2019 12:12 PM
    • Replies: 0
    • Views: 116
    11-09-2019, 12:12 PM Go to last post
  17. Resolution problem

    I have been trying to get trove to wrok for the past few months and i couln't because it says "out of screen" i know its a resolution problem because...

    Started by mijukamidami22‎, 11-03-2019 12:46 PM
    • Replies: 1
    • Views: 96
    11-08-2019, 06:15 AM Go to last post
  18. Weekly contest reward

    Hi, I have a problem with the weekly contest reward. I log on today, expecting to get them but only received the mastery rank one, although I...

    Started by Le Crouton‎, 10-17-2016 05:27 AM
    • Replies: 9
    • Views: 2,638
    10-29-2019, 08:14 PM Go to last post
  19. cheating in a store.

    I bought two new ones, NEW, new, it turns out that all the costumes have been studied before, and those 20 premium points that were promised for each...

    Started by Global‎, 10-24-2019 07:27 AM
    • Replies: 0
    • Views: 310
    10-24-2019, 07:27 AM Go to last post
  20. How to level up clubs solo?

    How to level up clubs solo? My club is still at the first level and ive been doing quests everyday.. it still isnt enough.. any suggestions on how to...

    Started by jecco‎, 10-23-2019 11:34 PM
    club, clubs, how to level up club, level up, trove
    • Replies: 0
    • Views: 126
    10-23-2019, 11:34 PM Go to last post
  21. /Joinworld Club name

    So i made 1 club called Save The Queen but something weird happen is , whenever i do /joinworld Save The Queen, that tped me to Empty Club world. i...

    Started by SoulLagger‎, 10-16-2019 06:23 AM
    1 Trove Team Post(s) bug?, club, command, joinworld
    • Replies: 2
    • Views: 764
    10-23-2019, 12:14 PM Go to last post
  22. Post Heartphone error

    I bought a heart phone and when I gave it it didn't work, I want compensation or return, thanks

    Started by geanman123‎, 10-14-2019 05:39 PM
    • Replies: 2
    • Views: 746
    10-22-2019, 08:13 AM Go to last post
  23. Question Support ticket time

    So i have made a support ticket becuse i lost the access this accounts email. and i want to change it so i really want to know. the average waiting...

    Started by B1ueTera‎, 10-20-2019 11:59 PM
    • Replies: 1
    • Views: 145
    10-21-2019, 04:29 PM Go to last post
  24. About lag

    I bought the patron for this week (i buy 15 days) particularly for monday Sadow Tower AND its impossible to play realy. So what do you plan to do...

    Started by OpeZz‎, 10-21-2019 11:45 AM
    • Replies: 1
    • Views: 109
    10-21-2019, 04:25 PM Go to last post
  25. Unhappy yo anyway i can speak to a creator

    yo i used to play trove when i was younger i remember i had a cool account with a bunch of mounts. But sadly i used my school email on that account...

    Started by trimpfy‎, 10-15-2019 02:23 PM
    help cant login
    • Replies: 2
    • Views: 777
    10-16-2019, 10:40 AM Go to last post

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