View Full Version : Resolved - Server Connectivity Issues - 9/11/2015

09-11-2015, 01:08 PM
Update: Looks like we're all better. Thanks for your patience!

Hi all,

We're working to address the current connectivity issues, so please hang in there. I will keep this thread up to date with info.


09-12-2015, 01:55 AM
I can't log in currently, always stucks to that ''LS: Received user acknowledgement.''

09-12-2015, 01:57 AM
Same error, the game stucks to "received user acknowledgement".

09-12-2015, 01:59 AM
It was fine just a hour ago. But now I got the same issue. Might be EU thing? I am just one small sea across from MMylly :)

09-12-2015, 01:59 AM
Same here now. Stuck at "Received user acknowledgement". Can't play.

09-12-2015, 02:03 AM
Looks like its unresolved again. Stuck on Received User Acknowledgement. *sigh* Why does this crap only happen right b4 a chalenge starts =/

09-12-2015, 02:04 AM
I am also experiencing issues with 'Received User Acknowledgement'.

09-12-2015, 02:05 AM
Murphy's law, Sarloch :)

09-12-2015, 02:06 AM
That is happening tome right now, I'm getting stuck at: recieved user acnkowledgment

09-12-2015, 02:10 AM
Happening to me right now was well :(

09-12-2015, 02:11 AM
Fasti : Resolved...... Back to square one....Unresolved.... Same as others above...stuck repeatedly at "LS: Recieved user acknowledgement" .

09-12-2015, 02:12 AM
Murphy's law, Sarloch :)

Don't I know it :p

09-12-2015, 02:13 AM
Update: Now stuck in a queue that doesn't move. pos #41

09-12-2015, 02:14 AM
game just crashed suddenly and now stuck as i opened the game again!

09-12-2015, 02:17 AM
Same here, also the queue is back :(((((

09-12-2015, 02:18 AM
Getting this too and being queued.0.0

09-12-2015, 02:20 AM
Is it possible that people who have higher ping affects the servers? I live nowhere near US or EU(I'm in Asia) so my ping is always around the 300-400 range. Somehow I get the feeling that if thousands of players from outside the region specified were to join the servers provided, it would place some sort of significant stress on said servers... I may be wrong though. But since I've already mentioned it, I'd like to ask if there are any plans at all to provide support to players outside of US/EU? The lag while playing is killing me and the server keeps resetting me when flying or jumping. It's very infuriating when trying to complete challenges.

Jack Russell
09-12-2015, 02:21 AM
Played countless hours the past few days without seeing dracolyte come up once on the bonus challenges. when it finally does....game crashes omg

09-12-2015, 02:31 AM
new server issue now :(

09-12-2015, 02:32 AM
Still waiting number 16

09-12-2015, 02:32 AM
#22 for 10 mins now X)

09-12-2015, 02:33 AM
Haven't been able to log in for over 30 minutes now .... x_x

09-12-2015, 02:38 AM
Not working for me either, stuck at position 23 for about 20 minutes.

09-12-2015, 02:40 AM
Postitions 1- 15 leave so i can be one

09-12-2015, 02:41 AM
I cant login .
AS:login and it takes forever .
someimtes after this it ask for queue for like 13k person infront of me .
please solve this

09-12-2015, 02:42 AM
they are working on it

09-12-2015, 02:45 AM
working now

09-12-2015, 02:47 AM
im stuck too anychance this will be fixed

09-12-2015, 04:10 AM
Halfway through challenge and I can't connect to the server anymore. Zzzz

09-12-2015, 06:46 AM
Sianz..in game try to chat, abt 1min plus then my chat appear or never appear, stuck at the same place unable to go other place like club, other uber. Try to close the game and restart, now have to wait in queue again..Sigh...being happening to me so many times for today

09-12-2015, 06:49 AM
Same as Tuapek problem.-__-

09-12-2015, 06:50 AM
8:45 am CST -- just so you know, this is still a thing. I wasn't able to port to any club worlds, rebooted, got stuck in queue, then got stuck in LS message, finally got in and am not able to port correctly.

09-12-2015, 06:55 AM
Server issues are still going on, stuck at "Received User Acknowledgement", thanks for the free flask coin, could we have another, or flux to make up for lost time seeing as its down again?

09-12-2015, 06:55 AM
Update: Looks like we're all better. Thanks for your patience!

Not quite! :(

09-12-2015, 01:14 PM
Finally I got in after two days of trying. But thanks to this problem I lost my 73/90 for consecutive days. :mad: I also didn't get any patron chests and my daily coin was also already marked so I could not get it.

09-12-2015, 02:09 PM
It takes more than a minute to load into another club world or port on a friend. Whatever you did you broke it.

09-13-2015, 07:07 AM
same crap today, insane lag in chat and when changing worlds. then the game crashed and i ended up in queue 1000+

09-13-2015, 07:10 AM
I just wanna know what did you resolved. At the last challenge the game took 3 minutes to tp me back to my club, than it crashed and i had to wait 9 minutes in queue for re-log in. And all this adds to the lag problems that make moving in the world something impossible. Trove, in this days, is very annoying. Fix it, please.

09-13-2015, 07:11 AM
Seriously During Challenge you queue me and get me stuck on user acknowledgement?:mad:

09-13-2015, 07:15 AM
they need better servers. how the hell do you guys expect to handle increase in players when shadow towers get released? servers will crash every hour

09-13-2015, 07:22 AM
Not quite! :(

Yep still have the issue
LS: Received User Acknowledgment
Didn't have it last night, now i have it this morning.

09-13-2015, 07:23 AM
So... what happened Trion? Are your servers poorly optimised or something? Lag I can live with but random crashes and being unable to log in is just bad, seriously.

09-13-2015, 07:24 AM
Stuck in LS: Received user acknowledgement.

09-13-2015, 07:29 AM
Is this only happening in Europe or in other regions too? :(

09-13-2015, 07:30 AM
I believe its a global problem, but very annoying.. I start to fear the 15th. Maybe I will get another Game untill then :P

09-13-2015, 07:35 AM
Im in North America. Cant get in at all. It's been that way for 30 mins thus far.