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Totalees
04-02-2018, 04:18 AM
Shadow tower souls seem to be bugged, as if you complete a tower you get less souls if you have patron. E.G. I just completed a hard DOTM run and got 7, instead of 9 (3 for normal, 6 for hard). Is this a bug or intended? If it's a bug please give patron players the 2 souls for compensation.


Added by Fasti
Click here for a post on compensation for this issue on Monday (http://forums.trovegame.com/showthread.php?132825).

Kentuky
04-02-2018, 04:34 AM
ultra shadow towers were supposed to give 27 titans and 18 lunar soul, but it's giving 21 titans and 14 lunar

Totalees
04-02-2018, 04:49 AM
After going through towers and getting less souls than we were expected, I tried to make 2 contained chaos sparks to reroll one of my gems from max health to physical damage. Used the first one, swapped max health to max health... (not max health %, im sure i wasnt given 5000+ max health%.) I then tried to roll it again and got physical damage. Is there any way I can get back the spark that I lost?

TJ13
04-02-2018, 05:35 AM
You probably rolled Max health (Numbers) To max Health %. or vice versa
It's quite common.
And yet you cannot get it back.
It's all RNG.

Ghostzapper
04-02-2018, 05:41 AM
Normal DOTM gave 2. Hard DOTM gave 5. Ultra gives 7. I don't know how this got messed up.

xeko92
04-02-2018, 05:49 AM
Just completed UM SW and UM Hydra, got 5 caches from each as patron.

Shamanalah
04-02-2018, 05:52 AM
The reward for the daily is bugged. People get 14 lunar souls instead of 18 and 21 titan souls instead of 27.

Non patron are fine though, 12 lunar souls and 18 titan souls.

AvatarPrimus
04-02-2018, 06:02 AM
Same here, The amount of rewards if not correct. As a patron it should be 3 times but i only got 14 lunar souls in dotm ultra normal is 6. And the last time i checked 3 times 6 is 18 not 14. same for the titan souls on every floor.

Acrokite
04-02-2018, 06:14 AM
Same got 14 lunar souls i hope this gets compensated lol.

ClumsyBee
04-02-2018, 06:16 AM
I need someone to confirm this too whether we still get shadow cache bonus or just shard alone after Heroes update ?

JumpingMeistro
04-02-2018, 06:23 AM
i should get 3 titan souls with patron todat with st normal spikewalker but i onty get 2 yes but i already completed the st normal spike walker will i get the last titan soul than ?

Fasti
04-02-2018, 06:27 AM
We're checking this out. Thanks for the reports!

Dohep
04-02-2018, 06:33 AM
Fasti please also look into the shadow caches as they are not 3x like the shards and also the shards them self’s are not 3x please fix this guys this is the most important day all of us have been waiting for and a lot of new patron players got patron for this day especially

Devidra
04-02-2018, 06:41 AM
Hope we get the "missing" Souls somehow... Waiting 1 Week is a bit hard :D

Evendusty
04-02-2018, 06:59 AM
i already cleared all, will i receive the missing souls?

Jaisek
04-02-2018, 07:03 AM
Same issue on my side.
Will you retroactively give the missing items ?

Fasti
04-02-2018, 07:06 AM
Same issue on my side.
Will you retroactively give the missing items ?

I suspect we'll be able to grant the missing souls from players but need to confirm before I make any promises. Whether it's a direct grant or something else, we will make this right in some form or another.

Jaisek
04-02-2018, 07:11 AM
I suspect we'll be able to grant the missing souls from players but need to confirm before I make any promises. Whether it's a direct grant or something else, we will make this right in some form or another.

Thanks for the reply ;)

whoops
04-02-2018, 07:24 AM
normal: 5
hard: 2+2+3+3+3
ultra: 3+3+5+5+5
total:39
Same here. Whole ST gave 90 titan souls instead of 39*3=117.

Daria
04-02-2018, 07:25 AM
I suspect we'll be able to grant the missing souls from players but need to confirm before I make any promises. Whether it's a direct grant or something else, we will make this right in some form or another.
Likelihood of there being a fix today? Been waiting to do shadow towers just in case, but also want to farm hydra/dd badges.

Dohep
04-02-2018, 08:05 AM
Please also look into the 3x shards/shadow caches they are not 3x at all

HikariBaindo
04-02-2018, 08:35 AM
Hmm, since Despoiled Divinity is also affected by Monday bonus, just wondering whats the expected for Ultra DOTM completion and caches open with Ultra Key since Basic = 3 pieces Despoiled Divinity on Monday bonus.
Expectancy:
Monday Bonus for Non-Patron (Double) = 2 * 3 = 6 pieces Despoiled Divinity
Monday Bonus for Patron (Triple) = 3 * 3 = 6 pieces Despoiled Divinity

Result:
Monday Bonus for Non-Patron (Double) = 4 pieces Despoiled Divinity

Any1 with patron can update how much Despoiled Divinity they obtain on current Monday bonus to get the records down?

TJ13
04-02-2018, 08:39 AM
Hmm, since Despoiled Divinity is also affected by Monday bonus, just wondering whats the expected for Ultra DOTM completion and caches open with Ultra Key since Basic = 3 pieces Despoiled Divinity on Monday bonus.
Expectancy:
Monday Bonus for Non-Patron (Double) = 2 * 3 = 6 pieces Despoiled Divinity
Monday Bonus for Patron (Triple) = 3 * 3 = 6 pieces Despoiled Divinity

Result:
Monday Bonus for Non-Patron (Double) = 4 pieces Despoiled Divinity

Any1 with patron can update how much Despoiled Divinity they obtain on current Monday bonus to get the records down?

Have patron and after hard I only got 2. (Not 6)

HolyAlexanderNULL
04-02-2018, 08:43 AM
Hmm, since Despoiled Divinity is also affected by Monday bonus (....)

It only states to affect Luna Souls and Titan Souls.

Hikari36
04-02-2018, 08:44 AM
Hmm, since Despoiled Divinity is also affected by Monday bonus, just wondering whats the expected for Ultra DOTM completion and caches open with Ultra Key since Basic = 3 pieces Despoiled Divinity on Monday bonus.
Expectancy:
Monday Bonus for Non-Patron (Double) = 2 * 3 = 6 pieces Despoiled Divinity
Monday Bonus for Patron (Triple) = 3 * 3 = 6 pieces Despoiled Divinity

Result:
Monday Bonus for Non-Patron (Double) = 4 pieces Despoiled Divinity

Any1 with patron can update how much Despoiled Divinity they obtain on current Monday bonus to get the records down?

Shouldn't expectancy from 3*3 be 9?

I have patron, but i got only 3 divinities from UM DOTM and i assumed it's not affected...

HikariBaindo
04-02-2018, 08:49 AM
Hmm probably my mistake then. I thought for sure I saw 4 divinity (yellow colored) from the loot message box.

Demisedulous
04-02-2018, 11:18 AM
I got 5 despoiled divinity and 14 lunar souls from um dotm this week. I was not expecting it to work on the divinity, and I hope I get the 1 extra if they do a compensation for the bugged souls patrons missed out on. I won't be too heartbroken over 2 lunar souls and 1 divinity, but I did pay money specifically for the bonuses of patron.. not giving the rewards advertised to paying customers would be pretty eh, even if it's an unintentional bug.

Fasti
04-02-2018, 11:46 AM
I got 5 despoiled divinity and 14 lunar souls from um dotm this week. I was not expecting it to work on the divinity, and I hope I get the 1 extra if they do a compensation for the bugged souls patrons missed out on. I won't be too heartbroken over 2 lunar souls and 1 divinity, but I did pay money specifically for the bonuses of patron.. not giving the rewards advertised to paying customers would be pretty eh, even if it's an unintentional bug.

This should not impact Despoiled Divinity at all. It's not looking like players received more than they should have. If anyone else also sees the issue please let us know and we'll check it out.

Moonbeam715
04-02-2018, 12:51 PM
I am experiencing the same issue. I am not getting the souls that were promised for patron and I am only getting 7 shadow shards per monster in st dungeons. I also received 5 shadow caches per dungeon rather than what I received on previous bonus weeks of 15.

Alaskan
04-02-2018, 12:58 PM
Being the first Monday since the daily bonus changes, I like many others made sure to do my shadow towers, because getting 6 lunar souls before, getting triple that sounds pretty good.

So I made sure I had patron on, and when I opened the chest at the end of UM dotm, I got 14 souls.

???

Perhaps I'm confused, but I don't believe 14 is triple of 6.

TJ13
04-02-2018, 01:05 PM
It's a known bug.
They've been trying to fix the problem.
Along with several other issues.
But one issue is still being avoided is the graphical corruption on PS4, making the game unplayable.

Mandros
04-02-2018, 01:35 PM
Apparently you missed the other thread/threads about the same issue.

Fasti commented here: http://forums.trovegame.com/showthread.php?132678-Patron-Shadow-Tower-Souls-Bug

Dohep
04-02-2018, 03:20 PM
You fixed the souls how about the shards?? Also only 5 shadow caches from ultra 3-6 wth?

Fasti
04-02-2018, 06:51 PM
I need someone to confirm this too whether we still get shadow cache bonus or just shard alone after Heroes update ?
Shadow Cache bonuses have been fixed for future ST runs.

Grigorion
04-03-2018, 12:01 AM
Shadow caches haven't been fixed... all bosses only give 15 caches... pinata, hydra, dread and daughter all give the same amount caches as spike walker and weeping prophet efter completion. Also after I completed 5 weeping prophet's I only got 5 caches again... And after going to other bosses the same happened... after 5 completions the bonus drops.

IGN: Grigorion

Thorvik
04-03-2018, 09:10 AM
When I did my Ultra DOTM last night at about 9 PM mountain (about 1 hour after Fasti's post) I got 14 souls and not 18 souls. Someone else in my run got the 18 souls. So I think it's still buggy for the rewards.

Fasti
04-03-2018, 01:03 PM
Thanks for the reports, Grigorion and Thorvik. We dug into this again and it looks like a few hosts didn't pick up the hotfix in time. This is a one off situation and shouldn't repeat again next week.

If you do see it again let us know right away but we've confirmed the hosts all have the fix now.

Ghostzapper
04-04-2018, 01:27 AM
Is there any word on how the compensation will work yet? As long as I get them, I'm good. I just don't know exactly where to look for that information, if it has already been posted.

Fasti
04-04-2018, 05:08 PM
I've added a link to the first post in this thread to address the Shadow Tower souls/cache issue.

Zathras
08-09-2018, 08:54 PM
Have had patron for the past 6 months and did not know getting extra souls/lunar was part of the package. I have figured getting a handful shadow shards/shadow caches, 30 titan souls and 2 lunar each week was the standard. Now I know I've been getting gypped.