View Full Version : PS4 - Bought 24.99 pack was charged for credit bundles I did not purchase?

05-16-2017, 03:47 PM
On PS4 last week Friday (12th of May) I purchased a 24.99 pack; however I received the stuff for that pack, but later found on my PayPal I was charged for the 15.99 Credits stack and the 39.99 credits bundle. Well I had not purchased those credits; therefore I was confused - Emailed PSN but am confused as to what I am suppose to do. I have been clearly charged more money and I did not receive the credits which I had apparently bought but was still charged?

Any admins wish to help or point me to a direction would be helpful - I can provide evidence of all I have stated for any admins etc...

05-17-2017, 12:16 PM
Hey there! If you submit a support ticket (https://support.trionworlds.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.trionworlds .com%2Fhc%2Fen-us%2Frequests%2Fnew&locale=1) our CS team would be happy to look into this for you.