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View Full Version : I Have Been Waiting A Week For Support.



MarbleTwister
04-08-2017, 04:09 PM
I realize that there is an influx in tickets and Trion is working on it but I just wanted to make sure that the issue isn't on my side. Questions: 1. How much longer can I expect to wait? 2. Anybody having any luck? 3. Does Trion Support work on weekends? 4. Is there Special Treatment for whales(people who spend a lot on the game)? Thank You!

MarbleTwister
04-09-2017, 12:52 PM
I Need Help!

s_mcgeown
04-09-2017, 09:49 PM
About 2 weeks is how long each of the tickets i submitted took.

Baldr
04-09-2017, 11:36 PM
Hey there! I have verified that your ticket is in our system. As you have stated we have an influx in tickets, thus the wait time. As our tickets are done on a first come first serve basis it will be looked at and responded to as soon as we can! Thank you for your patience!

MarbleTwister
04-10-2017, 07:14 AM
Ok good to hear.