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View Full Version : Gems disappear after unsocket



CatsnBikes
03-07-2017, 12:55 PM
Last night I received an awesome blue empowered gem from the box you get with the lunar soul. I equip the gem on one of my characters and then later decided to unsocket it for 2k in flux so I can put it on my other character. When I unsocket the gem, it disappeared completely. Is anyone else having their gems disappear? I'm really hoping to get it back or have my tower reset somehow. I was excited and waiting all week to do the shadow tower to get another gem and now it's gone. Please help.

ZamboniChaos
03-07-2017, 02:16 PM
Hey there! Please submit a ticket (https://support.trionworlds.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.trionworlds .com%2Fhc%2Fen-us%2Frequests%2Fnew&locale=1) so our CS team can look into this for you.

CatsnBikes
03-07-2017, 02:22 PM
I did last night. Just wanted to see who else is going through this as well. My friend lost a few gems as well which sucks. Does this happen often? I'm fairly new to the game; started less than a month ago but have lots of hours already logged in. Fun game nonetheless

Pandorumz
03-10-2017, 03:54 PM
This happens when you try to unsocket a gem with flux. But don't have enough flux to cover the cost.

Zoltan6201
03-13-2017, 09:46 AM
This happens when you try to unsocket a gem with flux. But don't have enough flux to cover the cost.

I discovered this the hard way as the OP noted. There is no warning that your gem will disappear if you do not have the flux. The icon would be yellow if you had the flux is now grey when you cannot afford the flux fee to remove the gem. While I'm generally opposed to confirmation warnings, there could be some indication that you have LESS than the required flux available via text.

It's a hard lesson to learn when you just unsocketed an empowered gem and it's now gone.

I guess there's always a support ticket option.