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TwistedFate
02-06-2017, 01:45 AM
A buddy of mine is having trouble linking his Xbox to his Trion account. When he logs into his account on pc it don't show him as having his console linked but on the Xbox it says it is...... does anyone know how to go about unlinking it and re linking his account to his Xbox again?

Fasti
02-07-2017, 01:12 PM
A buddy of mine is having trouble linking his Xbox to his Trion account. When he logs into his account on pc it don't show him as having his console linked but on the Xbox it says it is...... does anyone know how to go about unlinking it and re linking his account to his Xbox again?

Hey there!

I used to see this in the olden days when I was working Customer Support on Defiance. What generally happens is the console is linked to a secondary account. This is either a completely different email address or a version of his email address with a typo. When that happens it looks like you have a link in game but on the account page it shows no link since the email address is different.

Ask your friend to submit a ticket (https://support.trionworlds.com/hc/en-us/articles/204400287) and provide his character name, platform (Xbox One), Trion account email address, and any alternate email addresses he may have used.

Parker1955
05-01-2017, 11:32 AM
If I link my PS4 to my online account, will I lose my PS4 account? Like all my stuff?

Desultory
05-05-2017, 02:12 PM
If I link my PS4 to my online account, will I lose my PS4 account? Like all my stuff?

Not at all - in fact, I think you'll get a free pet for linking your account (I play on Xbox, but I thought I had heard PS4 players got the same pet). However, if you play Trove on PC and PS4, keep in mind they are COMPLETELY separate, even if they're linked to the same account.