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View Full Version : Bought $19.99 credits and got nothing wow



jeromeart3
12-27-2016, 09:37 PM
Where's the stuff im supposed to recieve? Can any mod pls reply and help me?this is very frustrating

Hesk
12-28-2016, 01:01 AM
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.

jeromeart3
12-28-2016, 07:03 AM
i already did. hope trove team fix it asap.

jeromeart3
12-28-2016, 11:19 AM
Its almost been a day and still didnt get my credits. Ive ent like 3 tickets already dang.

jeromeart3
12-28-2016, 06:48 PM
No sign of the customer support responding to my ticket nor giving me my credits. How many days do i have to wait for me to recieve my stuff huh? A week?this is hilarious

Hesk
12-29-2016, 01:21 AM
Hello! I've been unable to locate any support tickets submitted by the account you are posting from. If you've submitted them from another account, or have reference #s for the ones you've submitted, please include them here and I will be happy to make sure they are in the queue to be responded to.

jeromeart3
12-29-2016, 04:30 AM
Hello i've submitted another ticket this time its probably my fourth submission i think i've used another account for my past tickets so this time around i did use this account. My reference number is #792508 hoping for ur reply about this matter thank you.

jeromeart3
12-29-2016, 05:55 PM
Hello? Any update?and is this gonna be a thing everytime i purchase a pack? -.-

jeromeart3
12-29-2016, 11:49 PM
3rd day.. Still no news about my case. Oh well lesson learned.