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LL GodFenrir LL
12-13-2016, 11:50 AM
I purchased two of the credit packs but neither of them was added to my account this was on xbox my gamertag LL GodFenrir LL

Nytraven
12-13-2016, 12:24 PM
Same issue. Bought a starter pack and did not receive items as of yet nor unlock for the dragon pack. Xbox shows pack is installed. Is there a delay of some sort i am overlooking? gt: Nytphantom

Update: All is well..again not sure if it was a time delay or a level thing, but once I turned level 10, all items appeared, and access to the bonus packs became available. Thank you

ZamboniChaos
12-13-2016, 02:02 PM
I purchased two of the credit packs but neither of them was added to my account this was on xbox my gamertag LL GodFenrir LL

Hey there! If you're still missing your credits, go ahead and submit a ticket (https://support.trionworlds.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.trionworlds .com%2Fhc%2Fen-us%2Frequests%2Fnew&locale=1) so our CS team can help you out.

Fasti
12-14-2016, 05:25 PM
This should be fixed now. Restart the game and any purchased items should be delivered. Thanks!

Jewleigh
12-15-2016, 03:31 PM
Yes it should be fixed now but it's not. I'm missing two packs. I've restarted the game, hard reset my xbox, uninstalled and reinstalled, and even used my account on another xbox. I've put in tickets, messaged your Facebook and Twitter account.. I still haven't received any help with this. I get that you're busy but I've been waiting since early morning yesterday.